Emergency and Medical Service Claims

You must contact the Medical Emergency Assistance Company in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.

You can contact the Medical Emergency Assistance Company, 24 hours a day, 365 days a year on:
Telephone: +44 (0) 20 8057 3896
For policies purchased before 1st February 2023, please call +44 (0) 20 3819 7170
Email: internationalhealthcare@healix.com

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For all other claims, please contact:

Claims Settlement Agencies
308-314 London Road
Hadleigh
SS7 2DD

Telephone 01702 746549
For policies purchased before 1st February 2023, please call 01702 553443
Email claims.travel@csal.co.uk
Website http://www.submitaclaim.co.uk/exp

To make a claim for Scheduled Airline Failure, please contact IPP Claims at Sedgwick on 0345 266 1872

To make a claim under the Gadget cover section, please use the online claims service https://bastion.davies-group.com/ or call Davies Group Limited on 0345 074 4828